A philanthropist has decided to renovate and equip state-of-the-art buildings near a university campus in the following areas

A philanthropist has decided to renovate and equip state-of-the-art buildings near a university campus in the following areas:
For Melbourne students: Building located on Little Collins Street in Melbourne CBD
For Sydney students: Building located on Riley Street off Oxford Street in Darlinghurst
For Brisbane students: Building on Albert Street in Brisbane CBD
For Port Macquarie students: Building on Major Innes Road in Port Macquarie
For Online students: Building is along Estella Road, Estella (Wagga Wagga)

This person, who wishes to remain anonymous is planning to give an entire building space for the purpose of university students’ accommodation and related amenities which will include a dining café, recreation area, library, mini-theatre, underground multi-level secure bicycle and car park, gym and indoor pool. There is also a floor dedicated to health and beauty services, medical & dental clinic and a multi-faith prayer room and counselling services. These amenities and space is available to all 500 resident students only.

A building next door which is accessible to the public includes a supermarket, pharmacy, a newsagent, an event hall and a 24-hour restaurant. Public bus services and taxis are available easily outside the building.

For the project this session, your focus is on developing a system for entry-exit into the 24-hour dining café which serves a number of cuisines round the clock. All food and drink is included in the annual residential fee. However, for kitchen control purposes, a recording system of some sort is required and this is part of the task.

The project also seeks to poll residents the type of cuisines they want so that an appropriate changeover can happen in the next quarter.
For the purposes of this assignment if you do not want to name the cuisines – you may use Cuisine A, Cuisine B and so on. It can be provisioned in a multi-caterer environment or a single contractor environment. You will need to plan how to roll out services of this dining café starting January 2020.

Unfortunately, a previous company running this project has gone bankrupt and this project is abandoned. All their company executives and ex-employees are no longer around for hire. Here are some of the conditions that they have worked upon which your team must continue to honour due to contractual obligations with the university.

1.      The café is to be operated by four big food providers:

Australia Fried Chicken (serving fried chicken, chips and salad)
SandwichWay (serving open sandwich with a multitude of add-ons)
Hungry Kebabs (serving kebabs and meat platters)

Rice, Lentils & Curries (serving savory food from the Asian sub-continent)

2.      All outlets will have to be open 24 hours, 7 days per week. However, menu may vary after hours.

3.      All food and drinks are included in the annual residence charge. There is not to be any financial exchange. No takeaways are allowed. Guests may be permitted into the café area if accompanied by a resident student.

                                               

BREAKING NEWS:

The management of Rice, Lentils & Curries has been ordered to shut down by the Nutrition & Hygiene Standards Board due to non-compliance of hygiene standards in food preparation. As such, the company will no longer be able to operate an outlet in the Dining Room.

As there is now a vacant lot, the Product Owner has a list of suitable replacements and your team will have to decide the process and procedure of awarding the contract to the new food outlet.

The companies are as follows:

(Some information is incomplete and there is no information available from the Product Owner.)

No.	Company	Cuisine	Notes
1	Best of Asia	Unknown	Nil
2	(Name not decided) Contact: Mr. John Smith	Juices, Hot and Cold	Nil
3	Lemongrass Fresh	Menu Being Planned	New company run by the University President
4	Curries Unlimited	Rice and various curries	They do not agree with the present contract.
5	Vegan Specialist Caterer	Vegan food	Nil
6	Noodle Village	Menu Being Planned	Outlets in most universities

As the students are reporting in soon, it is important that your team work out a Risk Planning Sheet for the above AND any other item that your team may identify. Marks are given for the identification of other risks. Present this using any Risk Planning template your team may choose to adopt. You do not need to submit this template for assessment/presentation. See 4.2 below for further details.

Task 4.3 :
Knowledge Management Feedback Form (Realising Benefits)    (4 marks)

This section onwards is an individual effort. To be entered in the journal.

Answer the following question.

4.3.1 Write a close-out customer feedback form for the project you have just completed. (You may use Exhibit 15.2, page 504 as a guide)

Write this out in the journal. If you are planning to use a scale, you may use one of the styles below.

1.      Sample Question Here

Rating 1 (Poor), 2 (Quite Poor), 3 (Average), 4 (Good), 5 (Very Good)

2.      Sample Question Here

Rating 1 (Strongly Disagree), 2 (Disagree), 3 (Neutral), 4 (Agree), 5 (Strongly Agree)